Home Instead Senior Care Waterford

Covering Waterford
Unit 3, Cleaboy Business Park
Old Kilmeaden Road
Michael or Danette Connolly
Phone: 051 333 966
Fax: 051 333 956
Covering Dungarvan
Phone: 058 75298
Office opening hours: 8.30am - 5pm, Monday - Sunday
Out of office hours call:  087 2828591
Email: Waterford@HomeInstead.ie

Get in Touch

About Home Instead Senior Care Waterford

Danette and Michael Connolly were impressed by the Home Instead philosophy of providing world-renowned, quality care to seniors in their homes and wanted to extend this philosophy to Waterford city and county.

In January 2009 Danette and Michael opened Waterford’s Home Instead Senior Care and today are the largest Home Care provider in Waterford and were the Winner in the category of Services at the 2018 Waterford Business Awards.

Meet The Home Instead Waterford Team

  • Danette Connolly

    Danette Connolly, Director of Care 

    As Director of Care at Home Instead Senior Care in Waterford, Danette has the overall responsibility of care delivery. She is passionate about providing quality of care to the Seniors of Waterford and maintaining the highest of standards in regard to all aspects of the business

    Originally from New Zealand, Danette settled in Ireland in 1998. A registered nurse with management and training experience Danette utilises her considerable experience and local knowledge to implement the most reliable, caring and effective home care plans for clients and their families.

    Danette is an advocate of providing the optimum resources, support and advice to CAREGivers to ensure they get the best from their role and deliver quality care to Waterford seniors.

    Danette holds the following Voluntary positions – Chairperson / Director of Waterford Hospice Movement, Director of Waterford Chamber of Commerce and a Director on the Board of Respond Support.

    Email danette.connolly@homeinstead.ie
  • Michael Connolly Managing Director

    Michael Connolly, Managing Director

    As Managing Director of Home Instead Senior Care in Waterford, Michael works closely with the Waterford office support team and CAREGivers in ensuring the delivery of optimum levels of care to Waterford’s seniors. Michael is the Manual Handling and Health and Safety advisor and trainer.

    Michael works closely with the CAREGivers, Care co-ordinators and Supervising CAREGivers co-ordinators and advises on safe and best practice for manual handling.

    Prior to this role Michael worked in the Pharmaceutical / medical device industries for many years.

    Email michael.connolly@homeinstead.ie
  • Steven Tubbritt Operations Manager

    Steven Tubbritt, Operations Manager

    A native of Waterford, Steven joined the Home Instead Senior Care team in January 2016. As Operations Manager Steven is responsible for successfully co-ordinating core activities within the Waterford office.

    Steven oversees the Care Administration Team and in tandem with the team is responsible for delivering an efficient client centred service.

    Email steven.tubbritt@homeinstead.ie
  • Lisa Burford, Care Manager

    Lisa Burford, Care Manager

    In 2017 Lisa relocated to Waterford from Cardiff. Whilst there she gained a wealth of valuable and practical experience as she spent 23 years in the care industry. Her roles ranged from caregiver to care co-ordinator and eventually to Home care co-ordinator/ Assessor.

    As a former Assessor on an enablement team, Lisa has vast experience of working on multi-disciplinary teams. Lisa manages the delivery of care and maintenance of standards of excellence within the organisation.

    Email lisa.burford@homeinstead.ie
  • Mark Bourke, Home Care Representative

    Mark Bourke, Home Care Representative

    A native of South Tipperary, Mark joined the Home Instead Senior Care team as Home Care Representative in November 2018. He brings a wealth of knowledge and experience to the team, and is skilled at building relationships within the community.

    At Home Instead Waterford, Mark works with new and existing clients, as well as other local stakeholders with an interest in home care and health, to help enhance the lives of older people and their families. A keen networker, Mark would be delighted to meet with you to discuss the extensive range of services provided by Home Instead Senior Care.

    Email  mark.bourke@homeinstead.ie
  • Leonie O’Donnell HR Officer

    Leonie O’Donnell, HR Officer

    Leonie brings many years of experience to her role as HR Officer at Home Instead Waterford. She has a H.Dip in Education and has previously worked within a variety of sectors in a HR capacity.

    Leonie’s role is multi-faceted and includes the recruitment of suitable and compassionate CAREGivers to deliver optimum client care, co-ordination of staff training and upskilling and the management of and adherence to stringent health and safety protocols.

    Email leonie.odonnell@homeinstead.ie
  • Denise McGilloway,  HR Assistant

    Denise McGilloway,  HR Assistant

    Denise joined the Home Instead Senior Care team in July 2018 and works closely with the HR Officer in supporting the Home Instead Senior Care HR function.  Denise has worked in Recruitment and HR roles since 2004.  

    Denise’s role is to coordinate CAREGiver induction and training and to provide the requisite guidance and resources for new CAREGivers. She also provides ongoing CAREGiver support and assistance.

    Email denise.mcgilloway@homeinstead.ie

  • Bernie Power Payroll and Accounts Administrator

    Bernie Power, Payroll and Accounts Administrator

    Bernie is a member of the Home Instead Senior Care team since January 2013.

    Her responsibilities include all aspects of payroll and client liaison. The remit of her role also extends to looking after individual client accounts and all HSE accounts.

    Email bernie.power@homeinstead.ie
  • The role of the Care Co-ordinator is varied and client-centred:

    Home Instead Senior Care Co-ordinators deal with all care enquiries; are responsible for establishing and the ongoing review of care plans for both public and private clients; liaise with public health nurses and other healthcare professionals and liaise with client’s families.

  • Gemma Flynn Care Coordinator

    Gemma O’Donnell, Care Coordinator

    Gemma joined the team in August 2013. As both a registered nurse and occupational therapist, Gemma has amassed a wealth of experience in person-centred care.

    Email gemma.flynn@homeinstead.ie
  • Home Instead Senior Care Home Care Supervisors work closely with the team of Care Co-ordinators in the introduction of CAREGivers to new clients. This role is client centred, it facilitates the smooth implementation of new client relationships.

    They also work closely with the team of CAREGivers to ensure they are meeting clinical competencies, that ongoing training needs are being met and by supporting our CAREGivers with advice and resources to ensure that they are fully equipped to provide the optimum standard of care to our clients.

  • Mary Killigrew Supervising CAREGiver

    Mary Killigrew, Home Care Supervisor

    Mary joined the team in January 2017 as a part-time CAREGiver and in January 2018 she became a Supervising CAREGiver. Having worked in a nursing home setting since 2005 Mary has vast experience in the health care sector.

    Email mary.killigrew@homeinstead.ie
  • Marguerite Long, Home Care Supervisor

    Marguerite Long, Home Care Supervisor

    Marguerite joined the team in October 2015 as a CAREGiver and in January 2018 became a Supervising CAREGiver. She has broad experience in the care sector having previously worked as a childcare manager

    Email marguerite.long@homeinstead.ie
  • Marion Sheppard, Home Care Supervisor

    Marion Sheppard, Home Care Supervisor

    Marion joined the team in October 2018 and has 10 years’ experience in the healthcare Sector.  Marion’s background is in the disability sector and Older Person care.  

    She has worked in local communities across the UK and Ireland.   Marion has a passion for person centred care and the promotion of independence. 

    Email marion.sheppard@homeinstead.ie
  • The role of the Care Administrator:

    Home Instead Senior Care Care Administrators are crucial to the smooth operational running of the day to day care of clients. They are in regular contact with CAREGivers, clients and their families, deal with inbound queries regarding care packages and implement, schedule and monitor all client visits. They are customer service focused, building relationships and supporting our CAREGivers is essential to provide the optimum standard of service to our clients. This support is available 7 days week.

  • Breda Russell Care Administrator

    Breda Russell, Care Administrator

    Breda began her career with Home Instead as a CAREGiver in December 2013 and became a Care Administrator in February 2015. Breda brings a wealth of office administration experience to her role, having previously worked in an administrative capacity in the building industry.

    Email breda.russell@homeinstead.ie
  • Yvonne Power

    Yvonne Power, Care Administrator

    Yvonne joined the team in July 2017. Her previous experience includes working in a healthcare environment, in the retail sector and as office manager in a busy private enterprise.

    Email yvonne.power@homeinstead.ie
  • Jodie Grant, Care Administrator

    Jodie Grant, Care Administrator

    Jodie joined the Care Administration team in September 2018.  Having previously worked as a carer and also in several customer service roles, she brings a wealth of client-facing experience to the position in which she regularly liaises with clients, their families and the HSE.

    Email jodie.grant@homeinstead.ie
  • Linda Lanigan, Care Administrator

    Linda Lanigan, Care Administrator

    Linda Lanigan joined the Care Administration team in September 2018.  With many years’ experience in event management and co-ordination, Linda’s skillsets perfectly complement the role of ensuring the smooth operational running of the day to day care of clients.

    Email linda.lanigan@homeinstead.ie
  • Louise Phelan Care Administrator

    Louise Phelan, Care Administrator

    Louise joined the team in September 2016. She brings valuable experience to the role having previously worked in a customer-liaison role in a busy call centre and in the hospitality industry.

    Email louise.phelan@homeinstead.ie
  • Laura Mulcahy Care Administrator

    Laura Mulcahy, Care Administrator

    Laura joined the team in January 2017 and brings vast experience to her role having previously worked in the hospitality and services industries.

    Email laura.mulcahy@homeinstead.ie
  • Edel Murphy, Receptionist

    Edel Murphy, Receptionist

    Edel joined the team at the beginning of 2019. Edel has experience in call centres, tourism and most recently as a CAREGiver. She is only too happy to answer your call.

    Email edel.murphy@homeinstead.ie

Waterford Organisation Chart

Organisational Chart - Waterford - For Webpage - March 2019   

Waterford Business Awards