1. Introduction

Please read these Terms and Conditions carefully before using our website. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.

These Terms and Conditions apply to all visitors, users, and others who access or use the website (referred to as "you" or "your"). References to "we", "us", or "our" refer to the business operating this website.

2. About Us

This website is operated by Home Instead Limited, a company registered in England and Wales. Our registered address is Unit 2 Walnut Tree Business Centre, Walnut Tree Farm, Northwich Road, Lower Stretton, Warrington, Cheshire, WA4 4PG. You can contact us at enquiries@homeinstead.co.uk.

3. Our Services

We provide professional services as described on our website. All services are subject to a separate written agreement or contract between you and us. Nothing on this website constitutes an offer to enter into a contract; it is an invitation to treat only.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is owned by or licensed to us and is protected by United Kingdom and international copyright, trade mark, and other intellectual property laws.

You may view, download, and print content from this website solely for your personal, non-commercial use, provided that:

• You do not modify or alter the content in any way;
• You retain all copyright and other proprietary notices;
• You do not use the content for any commercial purpose without our prior written consent.

You must not reproduce, distribute, publish, or otherwise exploit any content from this website without our express written permission.

5. Acceptable Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the website in any way that violates any applicable local, national, or international law or regulation;
• Transmit any unsolicited or unauthorised advertising or promotional material;
• Attempt to gain unauthorised access to any part of the website or its related systems;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website;
• Transmit any harmful, offensive, defamatory, or otherwise objectionable content;
• Use automated tools to scrape, crawl, or harvest data from the website without our prior written consent.

6. Disclaimers and Limitation of Liability

6.1 Website Availability

We do not guarantee that our website will be available at all times. We may suspend, withdraw, or restrict availability for business or operational reasons. We will try to give reasonable notice of any suspension or withdrawal.

6.2 Accuracy of Information

While we take reasonable steps to ensure the accuracy of content on our website, we make no warranties or representations as to its accuracy, completeness, or suitability for any particular purpose. You should not rely on information on this website as a substitute for professional advice.

6.3 Limitation of Liability

To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from your use of, or inability to use, this website or its content. This includes, without limitation:

• Direct, indirect, or consequential loss;
• Loss of income, revenue, or profits;
• Loss of business or contracts;
• Loss of data or anticipated savings.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

7. Third-Party Links

This website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Privacy and Data Protection

Your use of this website is also governed by our Privacy Promise, which is incorporated into these Terms and Conditions by reference and sets out how we collect, use, and protect your personal data. We encourage you to read our Privacy Promise carefully before using this website.

We comply with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, and, in respect of individuals located in the European Union, the EU General Data Protection Regulation (“EU GDPR”) in our handling of your personal data.

8A. Your Data Protection Rights

You have rights including the right to access, rectify, or erase your personal data, to restrict or object to its processing, and to data portability. Please see our Privacy Promise for full details of how we use your data and how to exercise your rights. You have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) at www.ico.org.uk. If you are located in the European Union, including Ireland, you may also have the right to lodge a complaint with your local supervisory authority – for example, in Ireland, the Data Protection Commission (“DPC”) at www.dataprotection.ie.

9. Cookies

Our website uses cookies to improve your experience. We will ask for your consent before placing any non-essential cookies on your device, in accordance with our Cookie Policy and applicable law. You may withdraw your consent or manage your cookie preferences at any time through our cookie consent tool. You may disable cookies through your browser settings, but this may affect the functionality of the website.

10. Governing Law and Jurisdiction

These Terms and Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales, save that nothing in these Terms and Conditions shall limit your rights as a consumer under Irish law or EU law (including the right to bring proceedings before the courts of Ireland). For the avoidance of doubt, if you are an Irish resident consumer, you may also bring a claim in the courts of Ireland.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. The date at the top of this page will be updated accordingly. Your continued use of the website after any changes constitutes your acceptance of the revised terms. We encourage you to review these Terms and Conditions periodically.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Home Instead Limited

Unit 2 Walnut Tree Business Centre

Walnut Tree Farm

Northwich Road

Lower Stretton

Warrington

Cheshire

WA4 4PG

Email: enquiries@homeinstead.co.uk

Phone: 01925 730273