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Home Instead Senior Care are hiring a Part-time Compliance Officer to work at the National Office in Sandyford, Dublin 18

Sep 21, 2020

Home Instead Senior Care are hiring a Part-time Compliance Officer to work at the National Office in Sandyford, Dublin 18

  • Position: Compliance Officer (P/T)
  • Department: Legal & Compliance
  • Reports to: General Counsel

OBJECTIVE

Since 2005, the Home Instead Senior Care (HISC) franchise network in Ireland has been enhancing the lives of older people and their families. In that time, HISC has developed extensive training and quality programmes, built on research and experience, so that our CAREGivers are prepared to provide the highest quality of care to our clients - the kind of care we would want for our own parents, spouse or grandparents.

We at HISC are continuously searching for ways to improve the quality of our services and compassionate care for our clients. Our journey of continuous improvement now requires a Compliance Officer to play a role in HISC’s ongoing journey toward home care excellence. If you have a mind-set for detail, an aptitude for quality and experience working in an environment where training and quality are central to success, this opportunity may be the right one for you!

Our Compliance Officer will work as part of HISC’s National Office team, and alongside our Home Care Professionals Academy, to support the network in implementing our compliance programme and adhering to our quality standards, as well as ISO and applicable legal requirements.

PRIMARY RESPONSIBILITIES

  • Be the primary point of contact for standards & compliance within the HISC network. Reflect the HISC core values.
  • Implement and monitor our quality standards and our comprehensive risk-based compliance program throughout the network.
  • Develop and review policies, standard operating procedures, as well as robust and effective compliance & risk controls throughout the network.
  • Manage compliance resources on the HISC intranet. Implement and or manage policy approval process, document management system and document sign off process.
  • Standardise I.T. system settings and processes in line with policies and standard operating procedures.
  • Manage, develop, and update HISC’s compliance software tool.
  • Monitor compliance criteria on an ongoing basis in various environments, through regular audit & reporting of each office within the network.
  • Create and manage effective action plans in response to audit discoveries and compliance violations.
  • Regularly audit HISC Operations manual, policies, procedures, practices, and documents to identify possible weaknesses or risk. Assess HISC operations to determine compliance risk.
  • Support our Home Care Professionals Academy to ensure comprehensive education and training of HISC policies and processes for all employees.
  • Highlight and develop training where necessary.

NATIONAL OFFICE

  • The Compliance Officer will form part of the HISC National Office team, which supports 24 HISC offices located throughout the Republic of Ireland.
  • The National Office is located in Sandyford, Dublin 18. Some remote working may be required in line with public health guidelines.
  • This role will be part-time; with the possibility of moving to full-time as the needs of the HISC network evolve (i.e. regulation).
  • The Compliance Officer will report to the General Counsel, who is a part of the Senior Leadership Team.

WHAT WE ARE LOOKING FOR

Education / Experience

  • Degree/higher qualification or equivalent qualifications preferable.
  • Proven experience in a risk, quality and/or compliance-related environment.
  • Experience in the home care or healthcare industry or within a quality/regulatory role would be an advantage.

Knowledge, skills and abilities

  • Knowledge of the home care/healthcare industry/HIQA standards and/or quality management systems would be an advantage.
  • Good organisational and analytical skills; innovative thinker and critical problem solver.
  • Discretion, integrity and fair-mindedness, consistent with HISC standards, practices, policies and procedures; with an understanding of the principles of GDPR and the importance of privacy and confidentiality.
  • Excellent written and verbal communication skills and the ability to listen intently and effectively.
  • Effective interpersonal skills as well as sound judgment and good decision-making skills. Collaborate well with others – with management, colleagues, and within the broader network.
  • Self-motivated and able to plan, organise and prioritise daily, monthly and yearly work. You will be required to work independently and manage your own deadlines.
  • Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
  • Excellent IT skills: Microsoft Office, MS Teams required, with sufficient IT skills to navigate online tools and software currently available across all HISC offices.
  • Some flexibility to travel within the Republic of Ireland, to perform audits and/or as the business requires.

APPLICATIONS

To apply for this opportunity, please send your CV and a brief cover letter to Ciara Fagan, ciara.fagan@homeinstead.ie