News & Events

Home Care / Home Help


Mar 28, 2019

Home Instead Senior Care today (March 28th, 2019) welcomes the launch of GrandPad’s European Headquarters in Ireland. The launch was celebrated at an IDA event in Gorey, Co Wexford.

GrandPad is a senior-friendly device which enables seniors to connect with relatives on a safe a secure network, and increase the opportunity to provide integrated care.

“Home Instead Senior Care is delighted to see GrandPad establish its European base in Ireland. We’ve been piloting this innovative product among some of our clients in Dublin and it’s already shown significant benefits in the provision of integrated care,” says Shane Jennings, Home Instead Senior Care’s Director of Franchise Operations in Ireland.

“Offices, clients and their families alike have given positive feedback on their experience with GrandPad and the benefits it brings them, such as better communication with their family members and CAREGivers, ease of use by older people and real-time assistance with medication reminders, to name a few.


Staying in touch

Home Instead Senior Care piloted GrandPad with a number of clients in the Dublin area.

“Our client’s daughter Allison’s employment takes her away from home and with her brother living outside Dublin, staying in touch with her mother Noelle is very important to her. I first approached Alison with the concept of GrandPad after I learnt that Alison was often working as far away as New Zealand,” says Michael Lowe, General Manager, Home Instead Senior Care Leopardstown and one of the pilot leaders.

“Alison decided to take GrandPad into the family home and helped to establish it into her mother’s daily routine. In conjunction with our CAREGiver, Alison managed to get to the point where she could have a face-to-face with mum from New Zealand.

“Alison said she would have preferred to have access to GrandPad right from the start of her care and now that they’ve seen the benefits of integrating the technology into the care plan, both Alison and her mother would be keen to continue using it.

“I have been discussing a care plan with a separate client in a similar situation to Alison, and in this case the family want the GrandPad before the service starts!”

Holistic type of care

Michael McElligott, General Manager of Home Instead Senior Care Ballsbridge, who piloted the device in that area, says: GrandPad gives us the opportunity to enhance our integrated care services, we will be able to offer a much more holistic type of care, from that delivered directly by our CAREGivers to an integrated model of care which includes medication reminders, appointment reminders etc.

“For families, the security and ease of use that GrandPad brings is a huge plus. Unlike other technologies, it is designed with seniors in mind.

“Family members have emphasised the benefits of keeping in contact with their loved ones, saying the visual functionality really enhances communication as their mother’s speech can sometimes be affected. They live in the UK & Europe, so it gives them great peace of mind that family members can call mum on a secure and private system where they have full control over who gets access.”

Growing partnership

Mr Jennings says that, by piloting GrandPad with selected clients, they have assisted us in gathering learnings on its functionalities and how it may form part of integrated care. Moving forward, Home Instead intents expand the pilot to other parts of the country, and if similar results are achieved, it will look to roll it out nationally.

“We’ve enjoyed working with the GrandPad team to date, we congratulate them on their official launch in Ireland and we look forward to our partnership with them growing successfully in the coming years,” says Mr Jennings.